The parents, who reportedly would not disclose their last names for fear of repercussions, and their infant, identified only as Riyanna, had boarded JetBlue Flight 510 from Fort Lauderdale, Florida, to Newark, New Jersey, on Tuesday evening when they say an airline employee ask them to get off the plane.
“I said, ‘For what?’” Riyanna’s mother told CNN affiliate WPBF. “He said, ‘It is not you or your husband. Your daughter was flagged as no fly.’”
The family is of Middle Eastern descent and the mother wears a headscarf, but they say they are U.S. citizens and have lived in New Jersey all of their lives.
The government disputed the airline’s initial characterization.
“TSA did not flag this child as being on the no-fly list,” Transportation Security Administration spokeswoman Sterling Payne told CNN in a statement.“TSA was called to the gate by the airline and after talking to the parents and confirming through our vetting system, TSA determined the airline had mistakenly indicated the child was on a government watch list.”
The TSA has said that, since the family cleared security and were issued boarding passes, it is not investigating the incident. It’s up to the airline now.
The airline says it was a technical mistake.
“We are investigating this particular incident. We believe this was a computer glitch,” JetBlue Spokeswoman Allison Steinberg said in a statement without elaborating. “Our crewmembers followed the appropriate protocols, and we apologize to the family involved in this unfortunate circumstance.”
“The whole situation was bizarre, it was completely bizarre and absolutely made no sense,” the mother added.
Steinberg said JetBlue crew members “are trained to address each situation discreetly, treating every customer with dignity and respect.”
Well, JetBlue training clearly failed here. If there was a problem, it should have been dealt with discretely, not out in the open, embarrassing people for no reason.

