John Pistole, the head of the TSA said today that a pat down of a woman went too far when a TSA agent felt inside the woman’s underwear.

An ABC News employee said she was subject to a “demeaning” search at Newark Liberty International Airport Sunday morning.

“The woman who checked me reached her hands inside my underwear and felt her way around,” she said. “It was basically worse than going to the gynecologist. It was embarrassing. It was demeaning. It was inappropriate.”

That search was against protocols and “never” should have happened, TSA administrator Pistole told “Good Morning America” today.

“There should never be a situation where that happens,” Pistole said. “The security officers are there to protect the traveling public. There are specific standard operating protocols, which they are to follow.”